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Certificate IV in Frontline Management

The Certificate IV in Frontline Management is for people who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager.

At this level frontline managers provide leadership and guidance to others and take
responsibility for the effective functioning and performance of the team and its work
outcomes

Course Code: BSB40807

Dress Requirements
Business attire appropriate to the business sector.

Prerequisites
English, reading, writing and comprehension skills. Ability to use and analyse simple data, relation and pattern, number, measurement and shape.

Ability to participate in small and informal groups within a virtual enterprise environment.

Assessment
This is based on a student's ability to perform specific skills and a combination of observation, discussion, written assignments, tests, examinations and practical application projects.

Students are required to attend tests and examinations as scheduled by BETA College.

Prior Qualifications
You may already have some of skills required for this qualification. Contact us for advice on what your prior experience may have given you in the way of credits for this qualification.

Course Units
Four core units and six elective units must be completed for this course.

At least three of the elective units must be selected from the elective units listed below .

The other three elective units may be selected from the remaining elective units listed below, the BSB07 Business Services Training Package or any other currently endorsed national Training Package. If not listed below, 1 unit may be selected from either a Certificate III or Diploma qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Units selected from other Training Packages must not duplicate units selected from or available within the BSB07 Business Services Training Package.

The core units and the elective units that are available are shown below.

Core Units
BSBMGT401A Show leadership in the workplace

BSBMGT402A Implement operational plan

BSBOHS407A Monitor a safe workplace

BSBWOR402A Promote team effectiveness

Elective Units
BSBCUS401A Coordinate implementation of customer service strategies

BSBCUS402A Address customer needs

BSBCUS403A Implement customer service standards

BSBFIA402A Report on financial activity

BSBADM409A Coordinate business resources

BSBINM401A Implement workplace information system

BSBINN301A Promote innovation in a team environment

BSBCMM401A Make a presentation

BSBITS401A Maintain business technology

BSBMGT403A Implement continuous improvement

BSBMGT404A Lead and facilitate off-site staff

BSBMKG413A Promote products and services

BSBPMG510A Manage projects

BSBREL401A Establish networks

BSBRES401A Analyse and present research information

BSBRSK401A Identify risk and apply risk management processes

BSBWOR401A Establish effective workplace relationships

BSBWOR404A Develop work priorities

BSBWRT401A Write complex documents

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